Commands\Tools for corrupt databases?

Notes/Domino 8 Forum

Subject: Commands\Tools for corrupt databases?

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Error Message

Platform: Windows 2003 server

Release: 8.0.1

Reproducible: Always

Hi everyone,

I've got an odd one for you. We have a user's mail database on our server that causes our CommVault Document Agent backup sofware to generate errors and results in our DWA not working. Not sure why they are connected. But they are.

We've narrowed down the problem to a specific user DB. When we exclude the person's DB from the backup set, it completes without any problems. The backup did work on this particular DB until the middle of last week.

I have replaced the design on the DB.
I have tried running fixup, compact, and updall on the database to fix any problems with it. But that has not worked. Are there any other commands I can run to fix a potentially corrupted DB?

Below is some info from the CommVault logs and the domino log. We're working with their support but basically, they've ruled out their software since the problem is only with one database.

Thanks,

Dominio Log:
03/20/2008 09:58:33 AM Process C:\Program Files\CommVault Systems\Galaxy\Base\ln6docIfind.exe (6056/0x17A8) has terminated abnormally

SEMDEBUG_PSULA02_2008_03_20@19_40_29.TXT
ti="002DAF40-85257413" sq="00008903" THREAD [0C4C:0002-0CC0] WAITING FOR WRITE LOCK ON FRWSEM 0x030B Collection semaphore (@02F45114) (R=1,W=0,WRITER=0000:0000,1STREADER=0A34:09B0) FOR 30000 ms

CommVault Log:
776 122c 03/21 04:13:19 28312 scanning filter entries for \mail\sneely.nsf4Sylvia NeelyWhoDateSizeSubject ...
4776 122c 03/21 04:13:19 28312 253 modified data notes between time 03/19/2008 03:58:06 AM and 03/21/2008 04:13:19 AM
4700 164c 03/21 04:34:08 ### File [C:\Program Files\CommVault Systems\Galaxy\Base\ln6docIfind.exe]: Size=327680, ModTime=1183814520 7.0.0
4700 164c 03/21 04:34:08 ### Logging level: [1]
4700 164c 03/21 04:34:08 ### Exception handling: [0]
4700 164c 03/21 04:34:09 ### Find::impersonateUser()() - No user id found from the registry [VMName = psula02]. Trying getting it from the CS
4700 164c 03/21 04:34:09 ### ::GetSubclientDir() - The Subclient directory is [C:\Jobresults\CV_JobResults\iDataAgent\Lotus Notes DOC Agent]
4700 164c 03/21 04:34:09 ### GetCommServerName() - CS name is [laitpndbk01.cla.psu.edu]
4700 164c 03/21 04:34:09 ### Overiding CommServer name [] with registry value [laitpndbk01.cla.psu.edu]
4700 164c 03/21 04:34:09 28312 ICACHEDIR: attempting to open busy client cache C:\Jobresults\CV_JobResults\2\0\28312 for writing
4700 164c 03/21 04:34:09 28312 GetCommServerName() - CS name is [laitpndbk01.cla.psu.edu]
4700 164c 03/21 04:34:09 28312 JM Client CVBkpJobClient::init(): Initializing job object with token [28312:4:2].
4700 164c 03/21 04:34:11 28312 CVJobCtrlLog::registerProcess(): successfuly created file [C:\Program Files\CommVault Systems\Galaxy\Base\JobControl\4.700]
4700 164c 03/21 04:34:11 28312 commCell = laitpndbk01
4700 164c 03/21 04:34:11 28312 commCellId = 2
4700 164c 03/21 04:34:11 28312 clientName = psula02.la.psu.edu
4700 164c 03/21 04:34:11 28312 clientId = 28
4700 164c 03/21 04:34:11 28312 instanceName = PSULA02E:\Notes
4700 164c 03/21 04:34:11 28312 instanceId = 7
4700 164c 03/21 04:34:11 28312 subClientName = default Mailbox
4700 164c 03/21 04:34:11 28312 subClientId = 72
4700 164c 03/21 04:34:11 28312 backupSetName = defaultBackupSet
4700 164c 03/21 04:34:11 28312 backupSetId = 66
4700 164c 03/21 04:34:11 28312 found data directory E:\Notes, exe directory E:\Notes and notes.ini path E:\Notes\notes.ini (PSULA02E:\Notes)
4700 164c 03/21 04:34:11 28312 File [E:\Notes\nNOTES.dll]: Size=15388672, ModTime=1202500127
4700 164c 03/21 04:34:11 28312 Calling NotesInitExtended.
4700 164c 03/21 04:34:11 28312 Called NotesInitExtended (0).
4700 164c 03/21 04:34:11 28312 confirmed data directory E:\Notes\data.
4700 13d0 03/21 04:34:11 28312 HangDetector thread started.
4700 164c 03/21 04:34:30 28312 [default Mailbox] Found 0 new databases out of 1088 total (0 actually added, 488 originally in default) in notes data directory E:\Notes\data

Thanks,

Greg

Feedback number WEBB7D2RRH created by ~Kelly Reatexettu on 03/24/2008